How To Be A Good Product Manager

Tips on product management and product marketing for product managers. By Jeff Lash

Product management is more than prioritizing features

Posted on September 24, 2009 by Jeff Lash · 10 Comments

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If you want to be a bad product manager, just focus on prioritizing features. That’s what product managers do, after all — just collect features from customers and decide which are the most important ones to add to the product. Plus, now with all these great tools that let you collect features directly online and have customers vote on them, it’s even easier since your customers are doing all of your work for you!

If you want to be a good product manager,
realize that your job is much more than prioritizing features. Sure, a product manager needs to understand what features need to be added to a product to meet customer needs, though just focusing on collecting and prioritizing features is an extremely narrow view of product management.

Product managers need to have a much broader view, seeing and understanding everything from the underlying customer needs to the business model to the product roadmap to the go-to-market strategy. Unfortunately, it is all too easy for product managers to fall in to feature-focused development mode, especially for online products and those developed using Agile methods.

Why does this happen? A few possible reasons:

  • It is perceived as a relatively “safe” approach to product management. Implementing changes which have been requested is a not very controversial approach, after all. If a myriad of requests come in (and they often do), someone needs to choose which ones get addressed first. Product managers can easily get overwhelmed with the impossible task of trying to come up with a prioritization approach which attempts to please everyone both internally and externally. Instead of focusing on value-adding strategic activities, they may end up spending a majority of their time trying to deal with these never-ending feature lists.
  • The prevalence of online tools which allow product development teams to capture input from users — everything from dedicated tools like Salesforce Ideas to social media platforms like Facebook and Twitter — has also put increased emphasis on feature lists. A product manager no longer needs to plan a customer visit or pick up a phone to get input; just put a query out on one of these sites, or look through what customers are posting themselves, and it will likely generate a large list of potential incremental enhancements. Unfortunately, just counting the number of times a specific idea is mentioned — or letting customers themselves vote — does not a product manager make. These tools are useful if used appropriately and in conjunction with other ways of obtaining a customer understanding, though they are not themselves a substitute for a product manager.
  • Inexperienced product managers without sufficient training and guidance do not know any better, and assume their job is just to collect features, prioritize them based on some criteria, and then make sure they get implemented. Many do not realize that there is much more to the role, and with pressure from others within the organization (e.g. “Make sure you keep the developers busy!”), their focus may extremely limited.

So, how does a product manager prevent this from happening, or break out of the trap if it already is? Do this by taking successive steps back from the feature prioritization exercise. Ask yourself (and your team members) these questions: What is the purpose of the feature? What problem does it solve and for whom? How prevalent is this problem? Are there other ways to solve this problem? How important is it that we solve that problem for that customer segment? What segment are we targeting and what are the most important problems to solve for them? How does this support the product strategy and roadmap?

It is easy to get sucked in to the feature prioritization spiral, though good product managers need to stay above the fray and focus on the broader and more important strategic aspects of product management.

How To Be A Good Product Manager features tips on product management and product marketing, written by Jeff Lash (@jefflash on Twitter), Vice President and Group Director for the Product Management and Portfolio Marketing research and advisory services at SiriusDecisions.

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10 responses so far ↓

  • Saeed Khan // Sep 24, 2009 at 10:39 pm

    Jeff, welcome back.

    It’s been a while since your last post. I’ll assume it was a long and relaxing summer holiday! 🙂

    I wrote something on the same topic a while back called “Prioritizing features does not equal Product Management”.

    Here’s a link.

  • Tim Rochte // Sep 28, 2009 at 12:46 pm

    I think you are on to a really good point here about how what many people see as the core of Product Management is really a sign of immature PM work unless it is founded in a more complete, strategic framework. I riffed on this more on my own blog at

  • Peter Hanschke // Sep 29, 2009 at 10:09 am

    Hi Jeff, Totally agree with what you say in this post – many companies I’ve worked in viewed product management as a set of Product Managers responsible for features and requirements. In these companies my goal was to always move closer to the strategic end of the scale. To change the “requirements” mentality of the PM team, the team leader needs to change the game, e.g. putting in place personal objectives for each PM that are more strategic in nature, forcing the team to think more strategically. Yes, dev will whine – but they’ll get over it! My personal view is that product management needs to be a philosophy that’s pervasive throughout the organization (I recently blogged on this – Once companies realize this, they’ll understand that product management is much more than features and requirements.

  • Suliman Alrufai // Oct 8, 2009 at 10:16 am

    Hi Jeff,
    In case of products having similar features with minor differencis, how a product manager will allocate these on the same similar targets?


  • Suliman Alrufai // Oct 8, 2009 at 10:21 am

    keep up

  • Top 10 Product Management Posts Of 2009 | Product Management Meets Pop Culture // Dec 28, 2009 at 11:43 am

    […] Product Management Is More Than Prioritizing Features // September 24, 2009 Jeff Lash explains how product managers can eaisly fall into feature-focused development mode; the dangers of falling into that trap; and ways to avoid or escape the feature prioritization spiral. […]

  • Soumya Mitra // Mar 3, 2010 at 12:37 pm

    This is a good article for any aspiring Product Manager. The major decision steps I take for prioritizing my product features are:

    1) The product direction (road map)
    2) Go to market strategy
    3) Existing and future market demand of the feature
    4) The cost to implement the feature versus projected revenue/customer satisfaction increase
    5) Technical feasibility to implement the feature
    6) Recurring cost to qualify the feature in future release.

    Every seasoned PM has his/her own list of criterion which can vary a little from mine depending on your product, market segment etc. I recommend writing down the feature request decision making criterions to provide a structure to this process.

  • Aasheesh Watts // Apr 20, 2011 at 12:01 am

    I think it is critical to understand who has asked for the feature and why is he asking for the feature.

    It is beneficial to understand the thought process of the stakeholder and/or the user who is requesting the feature and ensure that the stakeholders and/or users are aligned with the product vision and the road map.

    The other point to note is that one of the goals should be to release a feature that eliminates the pain points for majority of the customers, so follow the 80-20 rule !!


  • Jerry Gervacio // May 3, 2011 at 2:33 pm

    This gives me a better view of effective product management. I am guilty 0n giving focus features rather than go deeper. Thank you for sharing this – an inspiring article for aspiring PM.

  • Innovation and the Feature Spiral | Produkt Manager // Jan 5, 2013 at 5:31 pm

    […] Manager, Jeff Lash has written an interesting article about the “feature spiral” (→ Product management is more than prioritizing features). Read here about my experiences in this […]

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