http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/ A blog with tips on product management and related topics. Written by Jeff Lash, a product manager in St. Louis, MO Sun, 07 Mar 2010 10:14:56 -0800 http://wordpress.org/?v=2.9.2 hourly 1 http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/comment-page-1/#comment-1971 Wiki and Product Management « Dilawar Thu, 13 Sep 2007 18:07:26 +0000 http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/#comment-1971 [...] Tuesday, July 31st, 2007 in Product Management, Synergy, Executive Read, Just Thinking, Interaction, Trends, Blogroll, Innovation “Don’t ever answer the same question twice”, this is the advice Jeff Lash gave to product managers on his blog, How to be a good product manager. [...] [...] Tuesday, July 31st, 2007 in Product Management, Synergy, Executive Read, Just Thinking, Interaction, Trends, Blogroll, Innovation “Don’t ever answer the same question twice”, this is the advice Jeff Lash gave to product managers on his blog, How to be a good product manager. [...]

]]> http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/comment-page-1/#comment-1279 Dave Petersen Thu, 26 Jul 2007 11:26:58 +0000 http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/#comment-1279 I started life in Tech support and it took me some years of answering the same questions to learn this lesson. Make the knowledge available and don't just answer the question, educate the asker. It's the whole teaching the man to fish routine. I started life in Tech support and it took me some years of answering the same questions to learn this lesson. Make the knowledge available and don’t just answer the question, educate the asker. It’s the whole teaching the man to fish routine.

]]> http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/comment-page-1/#comment-1107 Dilawar Mon, 16 Jul 2007 21:33:08 +0000 http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/#comment-1107 Also it encourages an attitude of problem resolution rather than problem reporting. An answer found through a sales person's efforts via FAQ's posted by the PM will have more sinking effect. We are pleased when we discover things by ourselves. Nice post. Also it encourages an attitude of problem resolution rather than problem reporting. An answer found through a sales person’s efforts via FAQ’s posted by the PM will have more sinking effect.
We are pleased when we discover things by ourselves.
Nice post.

]]> http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/comment-page-1/#comment-1080 sweta Sat, 14 Jul 2007 17:45:55 +0000 http://www.goodproductmanager.com/2007/07/12/never-answer-the-same-question-twice/#comment-1080 good matter but some things r repeated good matter but some things r repeated

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